Transport
Workers Union of America
Helpdesk
Instructions
Kent
Network Solutions has an
online web-based
helpdesk solution that we encourage our users to
take full advantage of. Kent
employs a full staff
of Engineers to resolve the issues
quickly with the correct skill set. The helpdesk
will notify the engineering group at Kent. This
is the most efficient way to get your issue
resolved. The steps to connect to
the Kent Helpdesk are as follows
Open
a web browser
by clicking the Internet Explorer icon
and navigate to
http://www.kentnetworksolutions.com/helpdesk/
Kent uses a web-based
helpdesk solution so location isn’t an issue.
All that is needed is internet
You will be
prompted for a username and password once you
are at the login screen.
In an effort to
avoid confusion the login name and password will
be the same for all users
Login name:
twu
Password: transport
The login name and
password are all lower case.
As they are case-sensitive you must enter them
as lowercase each time.
When a request or
issue is submitted you will be given a
“PROBLEM ID”.
The
PROBLEM ID
is merely a code used to track the progress of
your issue.
At this point you
have the option to review a
PROBLEM ID you have already turned
in or submit a new
problem.
Choose
the option to submit a new problem and outline
the issues as well as a contact name,
phone number and email address in the
description field. This is very important
as Kent may need to contact you
directly in order to resolve
the issue in a timely fashion. All
PROBLEM IDs will be reviewed by TWU
management and key staff.
