In order for you to perform your job as a steward, you need to be credible. By that we mean “worthy of trust, belief or respect.” You can earn your credibility or you can lose it. But without it, you cannot be an effective steward.

Here are five ways to build your credibility:

1. Be honest with the members and your managers. We are all adults here. By bluffing, misleading, lying, or stretching the truth, you may give false hopes and you will certainly lose credibility as soon as you are found out. Start with the truth.

2. Be reliable. How many times are you asked a question you cannot answer? We all are. When asked such, tell your member that you don't know but you will get them the answer quickly. Then do it. Allows follow through.

3. Be knowledgeable about the contract, work-rules, company policies, personnel where you work, and any events that may affect your work group. This will often head off a problem before it becomes a grievance.

4. Be supportive. Members will approach you with all sorts of issues that are important to them. You need to offer understanding, encouragement and even compassion. Look through then issue through their eyes.

5. Be committed to the labor movements and the TWU. We strive to bring justice on the job every day. We hear the words dignity, respect, and fair treatment all the time. We may take these values for granted. Often, we only know what they really mean if we don't have them or lose them. But that’s why we need unions and stewards like you.

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